Returns & Exchanges

At Petlibro, we want you and your pet to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn and unwashed pet apparel and accessories. If your item doesn't fit perfectly or meet your expectations, we are here to help with easy returns and exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.