Frequently Asked Questions
Everything you need to know about your Petlibro order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened products. Please ensure the item is in its original packaging to qualify for a full refund.
Are your products covered by a warranty?
Yes, all Petlibro hardware products come with a 12-month limited warranty that covers manufacturing defects and functional failures under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.